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UPDATE: EBSQ servers STILL down - EBSQ: Art Meets Blog
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wickedgillie
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wickedgillie
UPDATE: EBSQ servers STILL down
We just got off the phone with our ISP. While many of their global issues have been resolved, our specific servers still aren't "pinging" (meaning that the internet can't "see" them). They have upgraded our tech status to emergency level and hope to have more answers for us within the hour. Until they diagnose the problem, unfortunately that means still no ETA on when EBSQ services will be restored.

We really appreciate you bearing with us through this grueling process. And as always, thanks for your patience!

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Comments
From: (Anonymous) Date: March 27th, 2006 06:53 am (UTC) (Link)

C'mon!!!!

I understand some down time but this is starting to cost me money!!!!
wickedgillie From: wickedgillie Date: March 27th, 2006 07:01 am (UTC) (Link)

Re: C'mon!!!!

It's costing us money, too, and unfortunately, since this is all off-site, we have zero control over the situation. All we can do at this point is, well, keep nagging their tech people hourly, which we've been doing since 6am anyhow.

Sorry we don't have more information beyond that!
tagscats From: tagscats Date: March 27th, 2006 08:33 am (UTC) (Link)

Re: C'mon!!!!

Thanks for keeping us updated, Amie. Frustrated and negative comments don't help anyone. Most of us at least understand you are working the problem as best you can, I have no doubt. Appreciate all your hard work!
wickedgillie From: wickedgillie Date: March 27th, 2006 09:28 am (UTC) (Link)

Re: C'mon!!!!

No problem, Tracey. There's not much we *can* do right now but keep people as informed as we can.

And I can understand why people are frustrated. I'm pretty frustrated, myself!
wicked_dollz From: wicked_dollz Date: March 27th, 2006 08:18 am (UTC) (Link)
Hey Amie no worries you gave us tons of warning. I never expect I.T. guys to have stuff back when they say they will! LOL I'll just keep checking back.:)
nelliex
From: (Anonymous) Date: March 27th, 2006 08:31 am (UTC) (Link)
No biggy....You DID GIVE US PLENTY of WARNINGS and TIME to switch out photo image hosting......I appriciated the email warnings that it was going down.

I did notice that I have pictures back up in my store. I only changed out auctions. I just let my store go on vacation.
wickedgillie From: wickedgillie Date: March 27th, 2006 09:26 am (UTC) (Link)
Things aren't completely back up yet, so here's hoping your pictures stick around!
wickedgillie From: wickedgillie Date: March 27th, 2006 09:25 am (UTC) (Link)
Yup--I don't expect tech guys to be terribly timely either, although I don't think there's any doubt that this has gotten to be a bit ridiculous. I am hoping this will be completely resolved VERY soon!

kris_jean From: kris_jean Date: March 27th, 2006 08:46 am (UTC) (Link)

It's Getting there!

Hey finally got an EBSQ error page! Things are looking up! Instead of the dreaded *no page to display*.

No worries, plenty of notice was given, It just sucks to be you right now! (Any thoughts on changing providers? Are they the ones responsible for the server crash about a year ago that caused the loss of a year and half's worth of work on the new site?)

((((AMIE))))
wickedgillie From: wickedgillie Date: March 27th, 2006 09:16 am (UTC) (Link)

Re: It's Getting there!

Right now, we are waiting for them to physically connect two servers so the main site can access the database and display actual pages.

And most likely, we will be changing service providers in the extreme near future!
From: (Anonymous) Date: March 27th, 2006 09:13 am (UTC) (Link)

So is the Tech Life

Kris was nice enough to show me this link because I got no email:(
Its the ISP at fault not EbSq and everyone was warned. I feel bad that its gone this far, but eventually it should be back to good... I hope!
Hope to see you all soon!

~vfem (Shannon)
wickedgillie From: wickedgillie Date: March 27th, 2006 09:24 am (UTC) (Link)

Re: So is the Tech Life

Glad Kris sent you this way! Once we're completely back online, you might want to double-check your contact address under "profile" (or your spam filter!)

Things are looking close to being resolved.

::keeps fingers crossed::
irrimiri From: irrimiri Date: March 27th, 2006 10:05 am (UTC) (Link)
Good luck!
Hopefully it's up soon again :)
wickedgillie From: wickedgillie Date: March 27th, 2006 10:56 am (UTC) (Link)
Thanks! Things seem to be *mostly* up again, although we still can't send or receive email yet.
irrimiri From: irrimiri Date: March 27th, 2006 11:04 am (UTC) (Link)
oh that is good news :D
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