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Almost afraid to ask: are you having receipt "issues" with PayPal? - EBSQ: Art Meets Blog
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wickedgillie
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wickedgillie
Almost afraid to ask: are you having receipt "issues" with PayPal?
Please raise your hand (via comments) if you've ever received multiple email notifications for a single EBSQ subscription payment receipt from PayPal. In the past two days, we've received reports from two members who have literally received hundreds and thinking back, I seem to recall someone else calling with the same concern that we were billing them over and over again (which we didn't, nor are we even able to per how PayPal subscciptions work). I did have a little chat with PayPal customer support today in which they confiirmed that this is a known problem which they will now escalate since I asked so nicely (snort).

Although the problems are on PayPal's end, I want to personally apologize to those of you who had their inboxes filled with all of these repeat notification emails.  We want to get a better idea of how bad this situation has been for all of you since we don't send these notices and would have had no way of knowing this was happening had you not told us about it.

::braces self for impact:: 

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Comments
From: toucanne Date: May 22nd, 2008 08:26 pm (UTC) (Link)
Hundreds? Heavens no. I get two, one when the payment is sent and one a couple of days later when the payment hits your account.
You certainly would have heard from me pronto if my mailbox was inundated with Paypal receipts, LOL.
wickedgillie From: wickedgillie Date: May 22nd, 2008 09:00 pm (UTC) (Link)
Believe me, we've heard from some VERY unhappy people. What a fiasco. I really do hope they deal with this stupid issue soon.

Glad to know it's not everybody getting these, or likely our phones would be ringing off the hook!
From: toucanne Date: May 22nd, 2008 09:04 pm (UTC) (Link)
I believe you. What a pain for all concerned! Good luck with getting them to resolve this...
From: (Anonymous) Date: May 22nd, 2008 08:31 pm (UTC) (Link)

Paypal E-Mails

Yes, Amie, I have today - I've received around 30 so far today. I contacted Paypal after the 8th one arrived and was told they knew about the problem. They are still arriving but less frequently now. At first it was every 15 minutes!
Mark Satchwill
wickedgillie From: wickedgillie Date: May 22nd, 2008 08:59 pm (UTC) (Link)

Re: Paypal E-Mails

Oi, Mark, I am so sorry about that. Still, I suppose it could be worse. One of the folks who called us reported close to 500! I really hope they get this resolved soon.

Thanks for letting us know!
From: (Anonymous) Date: May 22nd, 2008 10:56 pm (UTC) (Link)

Re: Paypal E-Mails

So do I! I've had another 20 and it seems to be gettong more frequent again - 4 in the last 15 minutes. Gawd, I hope I don't get 500!!
wickedgillie From: wickedgillie Date: May 22nd, 2008 11:17 pm (UTC) (Link)

Re: Paypal E-Mails

On hold with them again to see if there's any kind of ETA on this incredibly invasive issue, and I am bringing up your case specifically.
From: (Anonymous) Date: May 26th, 2008 03:09 pm (UTC) (Link)
The PayPal issues are tied to the changes eBay in their infintite (*clears throat*)has made recently in their payment requirements in Australia & other countries. Put simply -- the servers can't handle the load & are hiccupping left, right & center.

And those getting multiple receipts are more than making up for those poor eBayers, etc. who AREN'T getting theirs. the Bay & PP keep making excuses, but simply put, they just can't handle the load & PP is slow everywhere.

Sally, aka rhemaangel

From: (Anonymous) Date: May 26th, 2008 03:10 pm (UTC) (Link)
That SHOULD be infinite "wisdom"....

(I think I'll toddle off to bed now....)

Sally
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