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Farewell, little server. You served us well. - EBSQ: Art Meets Blog
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wickedgillie
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wickedgillie
Farewell, little server. You served us well.
Our downtime on May 22 & 23 was apparently due to hardware failure for one of our servers in our cluster. We are doing an emergency transfer to a new machine and taking the old boy offline. We'll be offline during the process as we configure the new machine and do our testing, but we should be back up soon (we hope) and quite possibly with improved speed. 

Thanks for your continued patience. Hopefully, this is impacting very few of you since this is the holiday weekend that kicks off Summer 2008 here in the US.  Go see the new Indiana Jones movie while you wait. We should be back up by the time you get home. (Just don't tell me how it ends! )

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darlene_d From: darlene_d Date: May 24th, 2008 01:17 pm (UTC) (Link)

Server Replacement

Due to the above technical difficulties, Caturday will be delayed. ;-)
wickedgillie From: wickedgillie Date: May 24th, 2008 01:25 pm (UTC) (Link)

Re: Server Replacement

Not necessarily! I can create a Caturday post in our blog and you can do your thing via the comments, if you're interested!
darlene_d From: darlene_d Date: May 24th, 2008 01:43 pm (UTC) (Link)

Re: Server Replacement

If you think the site won't be back up by this afternoon some time, that would be a good idea ... just a short caturday, since not everyone is on LJ :-)
wickedgillie From: wickedgillie Date: May 24th, 2008 01:47 pm (UTC) (Link)

Re: Server Replacement

We don't have an ETA on when we'll be back up yet, so an abbreviated caturday would most likely be welcome by many!
darlene_d From: darlene_d Date: May 24th, 2008 01:48 pm (UTC) (Link)

Re: Server Replacement

OK let's do it!
From: sharilynn1999 Date: May 24th, 2008 05:02 pm (UTC) (Link)
hi,

your hosting provider does not have backups for this? what is the ETA they are giving you? I have sales on ebay that have ended and have been waiting to print my COA's. And the image links I received from the link creator in my art case will not show either on my listings. I'm sure I am not the only artist that sales are depending on this. It will inevitably affect my shipping time and subsequently my feedback. Please let me know asap what the eta is, I need to let my customers know! Thanks. Shari
wickedgillie From: wickedgillie Date: May 24th, 2008 05:14 pm (UTC) (Link)
I appreciate and understand that it's impacting your business (it's obviously impacting ours as well!) but there is no ETA yet.

This has nothing to do with backups, etc. It has to do with getting a new machine online and remapping systems so the new machine can communicate with and store/retrieve data in our main database.

Regarding your shipping issue, you can always email your COAs via our COA system after the art is en route. Less than perfect, but it won't impede your ability to ship.
From: sharilynn1999 Date: May 24th, 2008 05:18 pm (UTC) (Link)
the reason why i asked about the backups is that once i had a server crash and my provider had a backup always ready in case that had to happen. True my site is nearly not as complex as yours but it was a thought...

part of my customer service is mailing those COAs and without them being signed, they are not legally binding to insurance companies so I actually need to do that... i will have to wait and risk my feedback rating of 100% (nearing power seller too)..

it's just so very frustrating.. sorry
wickedgillie From: wickedgillie Date: May 24th, 2008 05:32 pm (UTC) (Link)
You also have the option of mailing the COAs seperately from the art. Again, less than ideal, but it won't impact your shipping schedule.
From: sharilynn1999 Date: May 24th, 2008 05:23 pm (UTC) (Link)
i also had input some new work over the last couple days and made some changes last night. Last night the changes and new work was still there... when was the last backup made of the database so I know how far back I need to re-input the works again?
wickedgillie From: wickedgillie Date: May 24th, 2008 05:33 pm (UTC) (Link)
We didn't lose any data, so no worries. We are simply moving that data to a different machine, remapping drives, and making changes to code to make sure every place there was a call for the old machine it will talk to the new one instead.
From: sharilynn1999 Date: May 24th, 2008 05:42 pm (UTC) (Link)
thanks for the info... i used to work on servers for a living in a previous life... used to only take me 30 min. to swap the server out and 15 min. to run the scripts to format the server which took care of the mappings.. but times were different back then... good luck and thank you for replying, no need to reply back, i'll just keep refreshing the screen, thanks.
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